REFUND POLICY

Order Processing

We process orders within 2 business days after payment is confirmed. Business days exclude weekends and public holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Order Cancellation

You may request to cancel your order within 1 calendar days of placing it by contacting us at info@pudaier.com with your order number.

If your cancellation request is submitted within this cancellation period and before your order has shipped, your order can be cancelled, and we will issue a full refund to your original payment method.

Orders that have already shipped cannot be cancelled. You may request a return after delivery in accordance with the return policy below.

Returns & Exchanges

You may request a return or exchange within 3 calendar days of receiving your order.

For change-of-mind returns or exchanges, items must be unused, unopened, and in their original packaging. For hygiene reasons, opened or used cosmetics are not eligible for change-of-mind returns or exchanges. This restriction does not apply to items that arrive damaged, defective, or incorrect.

To request a return or exchange, please contact info@pudaier.com and provide:

Your order number;
The item(s) you wish to return or exchange;
The reason for your request;
Photos of the item(s) and packaging if they arrived damaged, defective, or incorrect.

Return Shipping Fees

If a return is caused by the consumer, such as a change of mind or ordering the wrong item, the consumer is responsible for the return shipping fee. The specific fee will depend on the shipping company and service selected by the consumer.

If the goods received are damaged, defective, or incorrect due to our error, the consumer will not be required to bear the return shipping fee. Please contact us so we can arrange a prepaid return label or another return method at our expense.

How to Return an Item

Contact us at info@pudaier.com within the applicable return period to request a return or exchange.
After we confirm your request, follow the return instructions provided by our customer service team.
Securely pack the item(s). Include a note inside the package with your order number, name, contact email, reason for return, and whether you are requesting a refund or exchange.
Send the package to the return address below. We recommend using a tracked shipping service and keeping your shipping receipt.
Email us your return tracking number so we can monitor the delivery.

Please contact us before sending a return to ensure it is sent to the correct location.

Return Address

Recipient: Pudaier Cosmetics
Street Address: NO. 79 LEI MUK ROAD,RM H4, UNIT 20, 28TH FLOOR, ASIA TRADE CENTRE, Kwai Chung, NT
Country: Hong Kong SAR China
Phone: +852 65284157

Refunds

After we receive and inspect your returned item(s), we will notify you whether your refund has been approved. Approved refunds will be processed within 3 business days.

Refunds will be issued to the original payment method used at checkout. After we issue your refund, please allow 1–3 business days for it to appear in your account, depending on your bank or payment provider.

For approved order cancellations, we will process the refund within 3 business days of confirming the cancellation. The same payment-provider posting timeframe applies.

For change-of-mind returns, original shipping charges are non-refundable. If the return is due to damaged, defective, or incorrect goods caused by our error, we will refund the applicable original shipping charges.

Exchanges

Approved exchanges are subject to stock availability. We will dispatch the replacement within 3 business days after receiving and inspecting the returned item(s).

If the requested replacement is unavailable, we will contact you to arrange an alternative item or a refund.