Are your products cruelty free?
Pudaier Cosmetics is proud to be a 100% Cruelty-Free Brand.
We’re fully committed to providing customers with products that are unsurpassed in safety and quality, and adhering to legal requirements wherever we do business.
We do not test any products or ingredients on animals, nor do we ask others to test on our behalf.
How do I check the status of my order?
We know you are eagerly awaiting your Pudaier Cosmetics!
As soon as your order is shipped, we will email you a tracking number. Please allow 1 - 2 business days for the tracking number to show any updates on the couriers website.
When will my order ship?
All orders are processed upon receipt. Please allow 1-3 business days for processing.
Processing and shipping time estimates do not account for holidays or non-business days.
Can I cancel my order after I’ve placed it?
Unfortunately! Once the order has been placed, it is immediately sent to our Distribution Center to begin processing.
Therefore, we are unable to cancel or change an order once it is placed.So sorry for any inconvenience!
Can I change the shipping address for my order?
We will be happy to change the shipping address for you order!
Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Is it safe to pay by credit card?
Absolutely! Pudaier Cosmetics is committed to protecting your personal information and providing a secure online shopping experience.
We use industry-standard encryption and password protection technologies such as an SSL (Secure Socket Layer).
We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your info (you'll see that little "https://" in your URL bar at checkout), and we never store your credit card info.
If you prefer to check out with PayPal, we've got that option at checkout too.
How long will my order take to arrive?
Your order should be received within 5 - 10 working days of placing your order, however this will depend on your location.
You will receive your tracking details which will allow you to follow your order’s delivery status.
Can I return my item?
Unfortunately, due to the low-cost nature of our products, we are unable to offer refunds, returns, or exchanges.
All sales are final. Pudaier reserves the right to refuse any returns at any time.